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Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Your satisfaction is important to us. If you’re not completely happy with your candle, you may return it within 14 days of delivery for a refund. Return shipping costs are the responsibility of the customer.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Every Primo Reserve candle is proudly made in the USA and hand poured in small batches by Primo Reserve, ensuring exceptional quality, craftsmanship, and attention to detail in every candle.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Handmade in Los Angeles, CA

Custom soy wax blend

Family owned